🧩 QuickBooks Error 1328: Comprehensive Guide to Fix

QuickBooks Error 1328 typically appears during installation, update, repair, or uninstallation of QuickBooks Desktop. The error message often reads:

“Error 1328. Error updating file C:\Config.Msi\PTXXX.tmp.”

This issue is usually caused by corrupted installation files, interrupted updates, or system-level conflicts that prevent QuickBooks from modifying or accessing required components.

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⚠️ What Causes Error 1328?

According to verified sources, common triggers include:

• 🧱 Corrupted or incomplete QuickBooks installation
• 🔄 Interrupted update or patch process
• 🗃️ Damaged or missing temporary files in the Config.Msi folder
• 🔒 Registry inconsistencies or permission issues
• 🛡️ Antivirus or firewall interference during installation

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🛠️ Step-by-Step Troubleshooting Guide

✅ Step 1: Restart Your Computer

A simple reboot can reset system services and clear temporary glitches.

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🔧 Step 2: Repair QuickBooks Installation

Instructions:

1. Go to Control Panel > Programs and Features.
2. Select QuickBooks Desktop and click Uninstall/Change.
3. Choose Repair and follow the on-screen instructions.
4. Restart your system after the repair completes.

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🧰 Step 3: Use QuickBooks Install Diagnostic Tool

Instructions:

1. Download and open QuickBooks Tool Hub.
2. Navigate to Installation Issues.
3. Click QuickBooks Install Diagnostic Tool.
4. Let the scan complete (may take up to 20 minutes).
5. Restart your computer and retry the installation or update.

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🧹 Step 4: Rename the Config.Msi Folder

Instructions:

1. Navigate to C:\ and locate the Config.Msi folder.
2. Right-click and rename it to Config.Msi.old.
3. Retry the QuickBooks update or installation.

Renaming this folder forces QuickBooks to recreate necessary temp files.

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🛠️ Step 5: Perform a Clean Install of QuickBooks

If the error persists, a clean reinstall may be necessary.

Instructions:

1. Uninstall QuickBooks via Control Panel > Programs and Features.
2. Use Tool Hub’s Clean Install Tool to remove residual files.
3. Reinstall QuickBooks using your license and product key.

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🛡️ Step 6: Temporarily Disable Antivirus and Firewall

Security software may block QuickBooks installer access.

Instructions:

1. Disable antivirus and firewall temporarily.
2. Retry the QuickBooks installation or update.
3. Re-enable protection after successful completion.

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🧠 Pro Tips

• Always back up your company file before making changes.
• Run QuickBooks as Administrator to avoid permission issues.
• Keep Windows OS and QuickBooks updated to the latest release.
• Avoid using third-party system optimizers that may corrupt registry entries.

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